Privacy Policy

At Tradova, we place the highest priority on protecting your personal information and preserving your privacy. This Privacy Policy explains how we collect, manage, store, and use the data you provide when you interact with our website, tradova.com (hereafter referred to as the “Website”). Our commitment to you is built on the following core principles: Clear Communication: We provide comprehensive and transparent information about how your personal data is processed, enabling you to make informed decisions. Purpose-Driven Processing: We only process your data for clearly defined purposes that enhance your experience, support our services, and ensure compliance with legal obligations. Respect for Your Rights: We uphold your rights regarding your personal data, ensuring you have control over your information. Robust Data Security: We employ a wide range of security measures to safeguard your personal data.

1. Scope of This Policy

This Policy outlines how Tradova handles personal data, including its collection, use, sharing, protection, and processing. In this document, “Personal Data” refers to any information related to an identifiable individual, and “Processing” includes any operation performed on personal data, such as collection, recording, organization, storage, alteration, retrieval, use, disclosure, or destruction. Tradova does not target its services at children under 18 years old and does not knowingly collect data from them. If we discover that data from a child under 18 has been collected inadvertently, we will promptly delete it.

2. Data Collection

We collect personal data when you interact with our Services, navigate our Website, or contact us. Data is gathered both voluntarily (when you provide it) and automatically (through your interactions with our Website). While providing personal data is not mandatory, choosing not to do so may limit your ability to access certain features or services on our Website.

3. Types of Personal Data Collected

We may collect the following types of personal data: Online Activity: Information such as IP addresses, access times, pages visited, language preferences, crash reports, and browser types. Device Information: Data related to the device you use to access our Website. Directly Provided Data: Any personal information you supply voluntarily when contacting us or interacting with our services (e.g., your name and email address). Some information is collected automatically and may not directly identify you.

4. Purpose and Legal Basis for Processing Data

We process your Personal Data based on valid legal grounds to ensure we can deliver our services effectively and securely. The main purposes and their legal bases are summarized in the table below:

#

Purpose

Legal Basis

1

Sharing your details with third parties as per your request

Your explicit consent

2

Addressing your inquiries, requests, and complaints

Legitimate interests pursued by Tradova or a third party

3

Complying with legal obligations or court orders

Legal obligation

4

Enhancing and maintaining our Services

Legitimate interests pursued by Tradova or a third party

5

Preventing fraud and abuse of our Services

Legitimate interests pursued by Tradova or a third party

6

Conducting analyses, including statistical studies

Legitimate interests pursued by Tradova or a third party

7

Protecting the interests, rights, and property of Tradova and third parties

Legitimate interests pursued by Tradova or a third party

For more details about our data processing practices, please contact us at support@tradova.com.

5. How We Share Your Data

Tradova may share your Personal Data with trusted external service providers who support our operations, including Cloud Storage and Hosting Providers (to securely store and manage your data), Analytical and Diagnostic Services (for website performance, user experience improvements, and technical support), Third-Party Platforms (with your explicit direction, we may share your data with external trading or partner platforms, which are governed by their own privacy policies), and Legal and Regulatory Authorities (when required by law or to defend our rights and interests). In the event of a corporate transaction, such as a sale, merger, or reorganization, your data may be transferred to the involved parties under appropriate safeguards.

6. Cookies and Third-Party Tools

We use cookies and similar tracking technologies to enhance your experience on our Website. Cookies are small text files stored on your device to enable Essential Cookies (basic website functions and navigation), Functional Cookies (remember your preferences and personalize your experience), and Performance Cookies (collect aggregated data to optimize website performance). You can control cookie settings via your browser; however, blocking cookies may impact the functionality of our Website. Our service does not currently respond to Do-Not-Track signals.

7. Data Retention

We retain your Personal Data for as long as necessary to fulfill the purposes outlined in this Policy, or as required by law. Regular reviews are conducted to ensure that only data necessary for these purposes is kept.

8. International Data Transfers

Your Personal Data may be transferred to and processed in countries outside your own. When such transfers occur, we implement safeguards to ensure that your data remains protected and that you have enforceable rights. For residents of the European Economic Area (EEA), these safeguards include adherence to EU data protection standards. For further details on international data transfers, please contact us at support@tradova.com.

9. Data Security

We take extensive technical and organizational measures to protect your Personal Data. Although no security measures can guarantee absolute protection during data transmission, we continuously strive to mitigate risks and safeguard your information.

10. External Links

Our Website may include links to external sites that are not operated by Tradova. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any external sites you visit.

11. Updates to This Policy

Tradova may update this Privacy Policy periodically. Any changes will be posted on our Website, and significant updates will be communicated through appropriate channels. The updated Policy is effective immediately upon posting.

12. Your Rights Regarding Data Protection

You have a range of rights in relation to your Personal Data, including the Right of Access (to request confirmation of whether we process your Personal Data and obtain a copy of the data), Right to Rectification (to request correction of inaccurate or incomplete data), Right to Erasure (to request deletion of your Personal Data when it is no longer necessary or if processing is unlawful), Right to Restrict Processing (to request limitations on how your data is processed), Right to Data Portability (to request your Personal Data in a structured, commonly used format and to have it transferred to another controller), Right to Object (to object to processing based on legitimate interests or for direct marketing purposes), Right to Withdraw Consent (to withdraw your consent for data processing at any time without affecting the lawfulness of prior processing), and the Right to Lodge a Complaint (to file a complaint with a supervisory authority if you believe your rights have been violated). To exercise any of these rights, please contact us at support@tradova.com. We will respond to your request as required by applicable laws, generally within one month; in cases of complex or numerous requests, this period may be extended by up to two additional months, and we will notify you accordingly.

By using our Website and services, you agree to the terms of this Privacy Policy. We are committed to ensuring that your privacy is respected and protected. For any questions or further clarification, please contact our support team at support@tradova.com.